FAQ
The real answers our support inbox gives out, minus the corporate padding. Tap any question to open it. Still stuck? Email support@bodegaly.example and a human replies within 4 hours on weekdays.
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay and Klarna. Klarna lets you split any order over $35 into 4 interest-free payments. All prices are in USD and charged at checkout.
Can I change my address after ordering?
Email us within 2 hours of checkout and we can almost always fix it — labels aren't printed until we pack. After that the parcel is with the carrier and we can't reroute it.
Do you charge sales tax or duties?
Duties and taxes for the US and EU are prepaid and shown at checkout, so the total you see is the total you pay. Orders to other countries also get import duties collected upfront.
Can I cancel my order?
Yes, if it hasn't shipped yet. Email your order number and we'll cancel and refund in full within 24 hours. Once a tracking number exists, treat it as a return instead.
How long does shipping take?
US orders arrive in 3–6 business days on Standard ($3.99) or 1–2 business days on Express ($9.99). EU Standard takes 5–10 business days, everything else lands in 7–18 business days.
Do you ship worldwide?
We ship to 38 countries right now and add a few every quarter — the full list is on the shipping page. Duties and taxes are calculated at checkout.
When do I get free shipping?
Orders over $15 ship free within the US, and EU orders unlock free shipping at $25. The progress bar inside your bag tells you exactly how many dollars are left.
My tracking hasn't updated — what now?
Allow 48 hours from your shipping email; carrier scans genuinely lag on weekends and holidays. If it's still frozen after that, we open a trace with the carrier — if they can't find it within 5 days we replace it at no cost.
What's your return window?
30 days from delivery for anything unused and still in its original pouch. Damaged or wrong items are handled faster — we replace those free within 14 days and you don't have to send the original back.
Do you refund shipping?
On orders that shipped free, we refund the product price only. The $9.99 Express upgrade isn't refundable once the parcel is in transit. Return postage itself is free for US orders.
How long does a refund take?
3–5 business days after your parcel reaches the warehouse, plus whatever your bank adds on top (usually 2–5 more). You'll get an email the moment we issue it.
Are the charms safe for pets and kids?
All our hardware is nickel-free and lead-free, and every batch is checked for sharp edges before it ships. That said, straps and charms contain small parts — keep them away from children under 3 and from pets that like to chew.
Do the phone cases fit my model?
Our hard cases are cut for iPhone 12 through 16 (including Pro, Pro Max and SE), Samsung Galaxy S22–S24, and Google Pixel 7–9. Each product page lists the exact models, and our universal loop strap fits any case.
How should I clean my jewelry?
Wipe it with a dry, soft cloth — that's it for daily care. Skip alcohol, acetone and jewellery polish, they strip the plating and dull the enamel.
Do you restock sold-out items?
Most designs come back in a Friday 10am PST drop, but limited colours often never return. Hit "Notify me" on the product page and we'll email you the second it's back in stock.