After-sales

This page covers what returns and exchanges we accept, how the process works and how long it takes. Start your request from My Orders so your order number is attached automatically — it is processed faster.

Effective: 1 September 2026

Return and exchange policy

7-day no-reason returns: within 7 calendar days from the day after delivery, provided the item can be resold

Quality issues: reported within 15 days of delivery, we cover the return shipping

Flash-sale and wholesale orders are also returnable, though wholesale orders must be returned as a full batch

Refund timing: issued to the original payment method within 24 hours of approval; the actual credit depends on your provider

How the process works

Step 1 — Find the order in My Orders and choose Request after-sales

Step 2 — Describe the reason and upload photos or a video showing the issue

Step 3 — Support reviews within 48 hours and may ask for more detail

Step 4 — Once approved, return the item as instructed (we pay shipping for quality issues); the refund follows warehouse inspection

What we cannot accept

Requests beyond the windows above (quality issues count from delivery; no-reason returns from the day after)

Items that can no longer be resold: wear beyond reasonable trial, missing tags or accessories, badly damaged packaging

Customised items, intimate-use products, and any listing explicitly marked as non-returnable

Damage caused by misuse, or products bought outside official channels

Contacting support

You can track your request in real time under My Orders. If 48 hours pass with no review result, email us via the Contact Us page with your order number and the time you applied — we will escalate it.